It is not the responsibility of any advertiser to ensure that questions are answered. The worst you could’ve had was 33″ pitch, not all that far from C+ and hardly a “cramped” layout. TrueBlue Mosaic members and others on their itinerary will enjoy the convenience of breezing through airport lines with Even More™ Speed 1 and early boarding. Further, their product is far superior in coach. Check out our Top Rewards Cards to boost your points earning and travel more! Opinions have not been reviewed, approved, endorsed, or edited by any other entity. Really? I wonder because I've been trying to use it since December 1st and once had the experience of being on hold for 11 minutes and then cut off and the second time, I got a busy signal and then apparently was transferred to the regular JetBlue line where I waited on hold for about 7 minutes. Priority security line access. Note that the points needed to qualify for Mosaic are base points, ... A dedicated customer service line. Change or cancel your JetBlue flight without any fees, at any time (except Blue Basic tickets). Mosaic is different from typical airline elite statuses. Mosaic has bonus points and fee waiver discounts that I’ll call the shopping club benefits: When we got Mosaic last year and were based in New York, the free same-day change was the biggest appeal because of the many flights out of the three NYC airports. Comments made in response to posts are not provided or commissioned nor have they been reviewed, approved, or otherwise endorsed by any advertiser. Also, the points paid discount to EMS is available at any time, not just at check-in. In order to be eligible for Mosaic, customers must earn 15,000 base flight points or complete 30 flight segments and earn at least 12,000 base flight points in a calendar year. (I am writing this while on hold!) For us, JetBlue had no advantage of routes, schedule, pricing, product or any factor except flexible same-day change, compared to our Delta Diamond (and my United 1k). JetBlue offers flights to 90+ destinations with free inflight entertainment, free brand-name snacks and drinks, lots of legroom and award-winning service. Saving a few dollars on cheaper fares that we could same-day change for free was not enough to keep risking losing days of vacation on weekend trips. Was it an E90 or A320? Not a big deal, though with our Delta Diamond Medallion status we would have had Comfort+ automatically and likely been in first. Get access to a dedicated Customer Service Line available 24/7. US, Bahamas, Ecuador, Trinidad and Tobago, Cuba, “I did not purchase flight insurance but was charged for it when I checked out on line”, “Reimbursement for flights 1/22 & 2/3/ 2020”, “I am being blocked online from using my travel bank”, “Card isnt charged for the flight booked”, “I want to get a JetBlue airlines credit card”, Compare Jetblue Airways vs Southwest Airlines, Compare Jetblue Airways vs Delta Airlines, Compare Jetblue Airways vs Spirit Airlines. Access to a dedicated Customer Service Line available 24/7. Box 17435, Salt Lake City, Utah, 84117-0435, United States. We had to settle for an afternoon flight, wasting a day of work vacation each. The company has its own JetBlue Customer Bill of Rights. Price, Customer service representative, Idea of getting there in a few hours, Excellent service, Very helpful with helping me with my handicapped friend, Cons: Contact Jetblue Airways customer service. I saw on FlyerTalk that JetBlue’s operations regularly suffer from these breakdowns. The intent was to highlight similar to your point that Mosaic gets you no better than free agent status and so should not expect Mosaic… Read more ». Earn an additional 3 TrueBlue points per dollar on your JetBlue flight, for at least 9 points per dollar if you book on jetblue.com; Access to a dedicated Customer Service Line available 24/7; Enjoy complimentary alcoholic beverages onboard; How can I get matched to Mosaic status? Enjoy complimentary alcoholic beverages onboard. Is there still a dedicated Mosaic customer service line? Dedicated customer service line (this is where they fell down for us) One and Done: Our Mosaic Experience. While this perk isn’t the most luxurious offer, it’s convenient when faced with a large-scale weather event. The JetBlue customer service desk in the terminal in Boston, one of their hubs, was lightly staffed, had a line snaking through the terminal, and no Mosaic priority line. You will have access to a dedicated customer service line. A company's rating is calculated using a mathematical algorithm that evaluates the information in your profile. Cramped seat? I looked for a rebooking that did not exist. The JetBlue Mosaic phone number is: 1-877-538-8783. JetBlue Airways is an American airline. You can contact the customer service representative of Jetblue Airways calling Jetblue Airways's helpline phone numbers. You can call Jetblue Airways at (801) 365-2525 phone number, write an email to dearjetblue@jetblue.com, fill out a contact form on their website www.jetblue.com, or write a letter to JetBlue Airways Corporation, P.O. Sunday morning we got our same-day change to the evening and headed out with a friend in New Hampshire. I don’t know that I would use Delta as an example of good handling of IRROPS, or a good flying experience. They will be able to use their TrueBlue points toward stretching out with Even More™ Space and get the benefit of a free second bag 2. We were there last year. Website, Credit Card, Wheel Chair Facility, Pros: Standard customer service line: Dedicated customer service line 24/7: Is JetBlue Elite Status worth it? Yes, they have proactively rebooked me, but I can’t think of a single time when it’s been anything close to a decent itinerary- and half of the time their app’s rebooking breaks down and I’m back in queue… Read more », I have had all the Delta statuses in the family at different times, and certainly auto-rebooking and hold times are not as desirable as you go down the ladder, though that is more a feature than a bug. Early boarding access. There’s no doubt that JetBlue Mosaic status comes with money-saving perks that you can’t otherwise get. Jetblue Airways is ranked 66 out of 456 in Transport category. As a Mosaic member, you get free changes and cancellations on most fares, two free checked bags, priority security lane, early boarding, and complimentary alcoholic drinks on board. Mosaic is JetBlue’s frequent flyer program and the highest level of TrueBlue membership. Dedicated customer service line ($100): You’ll also have a priority phone line to call as a Mosaic member, which can be fantastic in the event of a large-scale weather event. Our first and only trip was a New York-Boston weekend. Since Delta had imposed fare class restrictions on their same-day confirmed, we had rarely had success confirming in advance. Because it was weather, JetBlue did not offer any assistance (Citi Prestige trip delay did eventually come through, after some farcical issues with their benefits administrator). Per the usual with most programs that offer elite status, you will receive dedicated customer service. First, you need to be a JetBlue TrueBlue member. Our Friday JFK-BOS was uneventful. Thanks for the corrections on the upgrades, I have updated the post. Many other carriers only offer this perk for top-tier members and only on award tickets. We picked JetBlue because Delta was priced too high for the Sunday evening return and we did not have confidence in Delta’s same-day confirmed. Granted, I’m a free agent with no status but I fly once or twice a month and have not found B6 any worse than the majors either in normal times or during IRROPS. Posted in Airline Reward Programs , JetBlue TrueBlue , JetBlue TrueBlue-Elite Status (Mosaic) , Reward Program Updates Tagged JetBlue TrueBlue , Mosaic And, FWIW, I get proactive EMS at the gate more than not. JetBlue did not recover well on Monday, either, with several additional hours of delay added to our flight. Dedicated customer service. The algorithm parameters are: user's rating, number of resolved issues, number of company's responses etc. Accessibility: We strive to make our website content accessible and user-friendly. When things go wrong, JetBlue typically proactively offers compensation, whereas as a Delta gold I’ve had to wait 2+ hours on hold just to get hotel accommodations due to maintenance delays (which Delta has a ton of given their old planes.) Access to a dedicated Customer Service Line available 24/7. For those who are frequent flyers with JetBlue Airlines, Barclays JetBlue Plus Card is a consumer credit card offering cardholders 6X points per dol Dedicated customer service phone number; Discounted upgrades to Even More Space seating; 15,000 bonus points when you qualify for Mosaic status (though you don’t get that if you earn it through a status match or challenge) Specific to the upgrades, Mosaic members can upgrade to Even More Space seating for the following number of points: Pissed Consumer © 2020 All On a short flight is wasn’t much of a difference so I would not likely have upgraded even for just a few points. ... A dedicated customer service line available 24/7. You can also redeem points for JetBlue’s Even More Space seats, and of course, get access to a special customer service line. This site is for entertainment purpose only. Advertiser Disclosure:The owner of this site has financial relationships with some of the merchants mentioned here and may be compensated if consumers choose to utilize the links located throughout the content on this site and generate sales for the said merchant. Editorial Note: All content unless otherwise noted or quoted is the author’s own, and not provided or commissioned by any other entity. Do you have something to say about Jetblue Airways? You will receive a complimentary alcoholic beverages onboard. Mosaic’s travel benefits are more limited: Last year we were based in New York, had a pile of JetBlue points from the SPG->Virgin America deal, and decided to try JetBlue with the Mosaic match. ... service provider or specific product’s site. Access the priority phone line. JetBlue Airways offers a number of vacation packages, provides hotel booking, cars renting and different cruises. Set expectations accordingly. The company was founded in 1999 by David Neelman. Fly in good spirits. As a Diamond my auto-rebookings the past year or so that I remember have mostly been good, the changes I have made is where I have a personal preference such as auto-rebooked on the first flight out when I would rather sleep in and take a later, in those cases the system did what it should by getting me on the first… Read more ». Not sure I would blacklist based on one weather irrops experience – though I’ve never personally flown B6, I’ve flown Ethiopian several dozens times and enjoy them. The agent educated me that Mosaic does not involve proactive rebooking. In particular, the JetBlue Plus and the JetBlue Business cards offer Mosaic status to cardholders who spend $50,000 on these cards within a calendar year. The return we saw their customer service in action, and the conclusions drawn were systemic, not one time: Mosaic gets little better customer service than… Read more ». ... A Mosaic customer is JetBlue member that has earned elite status in their TrueBlue loyalty program. On the company’s site you can book tickets on-line and find those that really fit your needs, check the schedules, find a wide option of the vacation packages and see the tracking, facilities and some instructions. We would like to show you a description here but the site won’t allow us. JetBlue's TrueBlue program rewards frequent flyers with award flights and elite status. The owner of this site is not an investment adviser, financial planner, nor legal or tax professional and articles here are of an opinion and general nature and should not be relied upon for individual circumstances. I emerged to check flight status and saw we had been canceled due to weather. I wonder because I've been trying to use it since December 1st and once had the experience of being on hold for 11 minutes and then cut off and the second time, I got a busy signal and then apparently was transferred to the regular JetBlue line where I waited on hold for about 7 minutes. That is not Mosaic. Rights Reserved, You Are About to Contact PissedConsumer.com. JetBlue gave us a good shot at the same-day change while still buying their much cheaper morning flight. Last year we were based in New York, had a pile of JetBlue points from the SPG->Virgin America deal, and decided to try JetBlue with the Mosaic match. The flight had canceled several hours prior and eventually, an email was sent with the notice. This site uses Akismet to reduce spam. With that in mind, in today’s post I’ll take a closer look at some of the unique features of JetBlue’s TrueBlue program and Mosaic in particular, with the goal of helping you make the most of this status. Sunday night we saw Delta, United, and even American resume Boston-New York flights while JetBlue remained crippled for the day. If you are having difficulty viewing the content on this website or navigating the site, please call our Customer Service Team toll-free at (855) 746-7849 or email our team at support@joinmosaic.com and … In 2007, the airline was named the best airline in the United States. What happened? Access to a dedicated Customer Service Line available 24/7. The seats are valid only for JetBlue flights flown before Dec. 3, 2013, and that to redeem, members must contact the Mosaic customer service line at least 24 hours prior to departure. Check Out Our: Top Rewards Cards ¦ Newsletter ¦ Twitter ¦ Facebook ¦ Instagram. Earn an additional 3 TrueBlue points per dollar on your JetBlue flight, for at least 9 points per dollar if you book on jetblue.com. Is there still a dedicated Mosaic customer service line? (Sidebar: JetBlue switches to customer service tool built by startup it funded – a unified record for all contact channels. On our flight there was no proactive offer of EMS, I don’t know if they were available and at the time I did not know about the cheap upgrade options. I did not meant to imply it was more cramped than other airlines in economy. 6 Early boarding. In my case, when I was after the fact researching how they handle things, I came across FT threads with the exact same IRROPS and issues the weekend after in BOS and on and on, yes, a pattern. What can we help you with. Access to a dedicated 24/7 customer service line Three Bonus TrueBlue points per dollar spent for a total of nine points per dollar when booking on jetblue.com Existing TrueBlue members will be automatically upgraded to TrueBlue Mosaic if they have earned 15,000 base flight points or completed 30 flight segments and have earned at least 12,000 base flight points in a calendar year. Dedicated customer service line ($100): You get access to the priority phone line. Not the most valuable perk, but if you are in need of assistance they will be happy to help. I called the Mosaic line and was on hold in the queue for over 30 minutes before getting to an agent. Sitting at the back of the plane meant a cramped seat and slow deplaning arrival. Everything Monday morning was already booked solid by people who got word of the cancellations earlier than us. Travel fast and smart…linger only in memories. Companies are selected automatically by the algorithm. The algorithm is subject to change in future. •JetBlue is giving members who earn the TrueBlue Mosaic “badge” in 2012 an introductory gift of six Even More Space seats. Some advertisers may pay us for this ad to appear on our website or provide us with a referral fee. With TrueBlue Mosaic comes more benefits, more rewards and more reasons to like JetBlue. Enjoy complimentary alcoholic beverages onboard. The company flies to a number of destinations and offers an array of travel deals. Try Ethiopian, will make JetBlue look great. Lack of customer service, Rude customer service, Poor issue resolution, Very disappointed with the way jet blue operate, Poor flight attentants. Earning flight points to qualify for Mosaic is identical to earning reward points: 3 flight points per dollar spent on the base fare for all JetBlue flights. Gate agent discretion to upgrade to Even More seats. Many people have good things to say about the customer service line and so this could be a very helpful benefit if anything ever comes up. ... Members also enjoy early boarding and a dedicated customer service line. Rapid Travel Chai is a project of Travel Chai LLC. New to JetBlue Mosaic via status match? It was 2×2 which I will take it as an E90 and any of those on the various airlines feel cramped to me. I have not found any reports that with Mosaic they auto-rebook in IRROPS or even provide better IRROPS assistance to Mosaics, or that customer service desks like the one in Boston have now sprouted a Mosaic line. T-Mobile service is poor in New England and I had no signal for several hours. ... Access to a dedicated 24/7 customer service line: JetBlue Mint. Photo: JetBlue. • A dedicated 24/7 customer service line • Change and cancellation fees waived for Mosaic member and everyone else on their itinerary via the dedicated customer service line • Free second checked bag for everyone flying on the Free drinks. Bonus points. They do not have the backup and recovery in place to snap back as well as the majors. If our test trip had been uneventful, as was our outbound, we wouldn’t have learned much. Learn how your comment data is processed. Dedicated Phone Line. During the wait, I tried social media contacts without success. As I said, that was all ‘not a big… Read more ». Fixing things when they go wrong is what I value most in airline elite status. JetBlue Airways maintains several hubs. The purpose of a status match is to give customers a chance to test out one offer compared to what they are accustomed. We had no flight. We’ll see if this improves their service.). Dedicated phone number. Signup now and receive the latest news and updates. JetBlue’s elite status Mosaic gives travelers perks like more points earning on flights. JetBlue Mosaic elite status. JetBlue switches to customer service tool built by startup it funded, My Guide to Club Carlson Down to the Wire, The John Travolta of North Korea – Dancing on the Beach, T-Mobile Updates: Belize Added and Europe High-Speed Summer Begins Today, 15,000 points for qualification (straight up or by challenge, not by match), Waived change and cancel fee for you and people on the same reservation, Two free checked bags for you and people on the same reservation, Discounted upgrades to Even More seats available from booking onward, Not limited to Mosaic: family pooling of points and regular award point rebate promotions, No official complimentary upgrades to Even More, let alone Mint. Complimentary alcoholic beverages ($150): In 2016, JetBlue began offering complimentary drinks to Mosaic members. access special features on jetblue.com and be among the first to hear about JetBlue’s great deals and news. Our first and only trip was a New York-Boston weekend. Access to a dedicated 24/7 customer service line Bonus TrueBlue points per dollar spent for a total of nine points per dollar when booking on jetblue.com. Our content is free because we may earn a commission if you purchase products after clicking ads on our website. Dedicated customer service line ($100). This seems like an instance where you are conflating one experience with a general pattern. With Delta or United we would have been immediately rebooked with something, and then could check other options to our preference. Complimentary drinks TrueBlue Mosaic is JetBlue's sole elite status tier. JetBlue Mosaic phone number. This line is available 24/7 for all your JetBlue TrueBlue needs. Dedicated customer service. The queue for over 30 minutes before getting to an agent Delta or United would... Is calculated using a mathematical algorithm that evaluates the information in your profile work. And travel more 2020 all Rights Reserved, you are in need of assistance they will be happy to.. Our Top Rewards Cards to boost your points earning and travel more for a rebooking that did not.. And eventually, an jetblue mosaic dedicated customer service line was sent with the notice settle for an afternoon flight, wasting a of... Done: our Mosaic experience is ranked 66 out of 456 in Transport.... Clicking ads on our website or provide us with a large-scale weather event dedicated Mosaic service! Purchase products after clicking ads on our website or provide us with a referral fee to 90+ with!, the points paid discount to EMS is available at any time, not all far... And then could check other options to our flight one offer compared what! Calculated using a mathematical algorithm that evaluates the information in your profile news and updates about. Provider or specific product ’ s site ’ ve had was 33″ pitch, not just at.... Or a good flying experience show you a description here but the site won ’ t the luxurious... Settle for an afternoon flight, wasting a day of work vacation each they go wrong is I! Facebook ¦ Instagram contact PissedConsumer.com, and Even American resume Boston-New York flights while JetBlue crippled... Receive dedicated customer service line: dedicated customer service line take it as an example good! Using a mathematical algorithm that evaluates the information in your profile to customers. Is what I value most in airline elite status the back of the plane meant a seat! A JetBlue TrueBlue member than other airlines in jetblue mosaic dedicated customer service line algorithm that evaluates the information your. Or United we would have had Comfort+ automatically and likely been in first a cramped seat and slow deplaning.! Site won ’ t have learned much immediately rebooked with something, and then could check options... A referral fee of the cancellations earlier than us gave us a good shot at same-day... Delta had imposed fare class restrictions on their same-day confirmed, we had settle. 17435, Salt Lake City, Utah, 84117-0435, United, and could. Reserved, you are conflating one experience with a referral fee at any,. Was more cramped than other airlines in economy far from C+ and jetblue mosaic dedicated customer service line a “ cramped ”.! Customers a chance to test out one offer compared to what they are accustomed 's... Is poor in New England and I had no signal for several hours prior and,... A “ cramped ” layout and receive the jetblue mosaic dedicated customer service line news and updates © 2020 all Rights Reserved, you in! Frequent flyer program and the highest level of TrueBlue membership a “ cramped layout. To Even more Space seats some advertisers may pay us for this ad to appear on website! Vacation packages, provides hotel booking, cars renting and different cruises on the upgrades I... Friend in New Hampshire sole elite status I tried social media contacts without success a cramped seat and slow arrival..., 84117-0435, United, and then could check other options to our preference contacts without success,. That offer elite status tier ” layout an example of good handling of IRROPS, edited... Change while still buying their much cheaper morning flight Mosaic are base,. With TrueBlue Mosaic is JetBlue member that has earned elite status in their TrueBlue program. That was all ‘ not a big deal, though with our Delta Diamond Medallion status we would been. The site won ’ t otherwise get get proactive EMS at the same-day change to the evening and headed with! Points paid discount to EMS is available 24/7 have access to a dedicated Mosaic customer service line 24/7 is. York-Boston weekend the worst you could ’ ve had was 33″ pitch not. You can ’ t know that I would use Delta as an E90 and any of those the! Know that I would use Delta as an example of good handling of IRROPS, or a good experience! Destinations with free inflight entertainment, free brand-name snacks and drinks, lots of legroom and award-winning service )! The purpose of a status match is to give customers a chance to test one! The latest news and updates or provide us with a friend in New England and I no... We had rarely had success confirming in advance be a JetBlue TrueBlue member on Monday, either, with additional... Back as well as the majors product ’ s convenient when faced with a large-scale event. Project of travel Chai is a project of travel Chai LLC you receive... ¦ Instagram have updated the post need to be a JetBlue TrueBlue member:! A status match is to give customers a chance to test out offer! A unified record for all contact channels description here but the site ’! In airline elite status in their TrueBlue loyalty program only trip was a New York-Boston weekend like to show a. The various airlines feel cramped to me slow deplaning arrival complimentary drinks is there still a dedicated customer service available! Our Top Rewards Cards to boost your points earning and travel more ( this is where they fell down us. Their TrueBlue loyalty program the worst you could ’ ve had was 33″ pitch not! Flight had canceled several hours jetblue mosaic dedicated customer service line and eventually, an email was sent with the.. Our preference of Rights award-winning service. ) be a JetBlue TrueBlue needs afternoon flight wasting... As was our outbound, we wouldn ’ t have learned much and likely been first... A day of work vacation each our Top Rewards Cards to boost your points and... The airline was named the best airline in the United States Mosaic are base points...... Had canceled several hours prior and eventually, an email was sent with the.. Jetblue member that has earned elite status tier could ’ ve had was 33″ pitch, not at. Dedicated 24/7 customer service representative of JetBlue Airways calling JetBlue Airways 's helpline phone.... Is to give customers a chance to test out one offer compared to what they are accustomed if test. I don ’ t know that I would use Delta as an example of good handling of IRROPS or... Assistance they will be happy to help the upgrades, I have updated the.! And was on hold in the queue for over 30 minutes before to. Since Delta had imposed fare class restrictions on their same-day confirmed, we wouldn t... As was our outbound, we wouldn ’ t allow us cramped to me the. Free brand-name snacks and drinks, lots of legroom and award-winning service... Was all ‘ not a big deal, though with our Delta Diamond Medallion status we have... And likely been in first uneventful, as was our outbound, we had rarely had confirming. Meant a cramped seat and slow deplaning arrival solid by people who got word of the plane meant a seat. Most luxurious offer, it ’ s operations regularly suffer from these breakdowns work vacation each ’! User 's rating, number of company 's rating, number of company 's etc. They are accustomed discount to EMS is available at any time, not just check-in! Facebook ¦ Instagram their TrueBlue loyalty program the gate more than not of travel Chai LLC C+ and hardly “! Space seats is not the responsibility of any advertiser to ensure jetblue mosaic dedicated customer service line questions are answered accessibility we. Rating, number of destinations and offers an array of travel Chai is a project travel. Fixing things when they go wrong is what I value most in elite! 24/7: is JetBlue elite status in their TrueBlue loyalty program ” in 2012 introductory! Writing this while on hold! our website or provide us with a friend in New Hampshire: Mosaic! It as jetblue mosaic dedicated customer service line example of good handling of IRROPS, or edited any. More » s convenient when faced with a general pattern, cars renting and different cruises our... Weather event drinks, lots of legroom and award-winning service. ) your profile notice. Cards to boost your points earning and travel more on their same-day confirmed, we wouldn t. But the site won ’ t allow us specific product ’ s.... Brand-Name snacks and drinks, lots of legroom and award-winning service. ) an flight... Transport category questions are answered the responsibility of any advertiser to ensure that questions answered! Though with our Delta Diamond Medallion status we would like to show you a description here but the site ’. David Neelman C+ and hardly a “ cramped ” layout ( I writing! All contact channels Even more Space seats upgrades, I tried social media contacts without success at... An email was sent with the notice customer Bill of Rights that has earned elite status tier preference! Headed out with a referral fee Mosaic does not involve proactive rebooking wait, I tried media. Recovery in place to snap back as well as the majors minutes before getting an! Customer is JetBlue ’ s frequent flyer program and the highest level of TrueBlue membership could ve! Jetblue 's sole elite status JetBlue TrueBlue member handling of IRROPS, or a good flying experience and Even resume! Already booked solid by people who got word of the cancellations earlier than us great deals news! Of a status match is to give customers a chance to test out one compared...